Cancellation policy

Cancellations & Withdrawal

Cancellations must be made in writing via email: info@snowsportseefeld.at with the subject "Cancellation". The following conditions apply:

• Up to 7 days before the start of the course: Free cancellation.*

* For payments made by credit or debit card (both online via our booking system and at our office), in the event of a refund, the amount will be reduced by the processing fee incurred during the payment transaction (1.5% of the payment amount plus €0.25 per transaction). These costs represent expenses already incurred and are non-refundable.

• 6 to 2 days before the start of the course: 50% of the course price will be charged, less the processing fees incurred during the original payment (card or online).

• From 1 day before the start of the course or in case of no-show: 100% of the course price will be charged.

• In case of illness, the course fee will be refunded upon presentation of a doctor's certificate, less the processing fees incurred during the original payment (card or online).

Right of Withdrawal

For online bookings, according to the Austrian Distance and Out-of-Business-Premises Contracts Act (FAGG), there is a 14-day right of withdrawal, starting on the day the contract is concluded (booking). Within this period, the customer can withdraw from the contract without giving any reason.

However, the right of withdrawal expires prematurely if the course starts within this 14-day period, the service is fully provided, and the customer has expressly agreed that the ski school may begin providing the service before the end of the withdrawal period, thus waiving their right of withdrawal.

Changes to Services / Cancellations

The ski school reserves the right to combine courses with insufficient participants, change course times or locations or substitute instructors.

In the event of cancellation due to force majeure (e.g., bad weather, official closure), no claim for performance can be made. Payments for services that have already been made, but not yet used will be refunded. At the customer's request, a rebooking or the issuance of a voucher can be arranged instead of a refund. For refunds of payments made online through our booking system or by card at our office, the processing fees incurred during the payment transaction (1.5% of the payment amount plus €0.25 per transaction) will be deducted.